Hospitality & Wellness · Hotels · Spas · Salons · Clinics
Guest Messaging, GST Bills & CRM for Hotels & Spas
Check-out is the most valuable two minutes in hospitality — a guest settles the folio, and that moment should end with a WhatsApp receipt that carries their feedback, loyalty and their next booking offer.
The problem
Hotels and spas meet customers at their most relaxed — then never contact them again without paying an OTA or ad platform for the reintroduction.
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GST folios on WhatsApp
The check-out bill arrives as a branded WhatsApp message with itemised charges and GST compliance, kept forever on one URL.
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In-stay and post-stay feedback
Service ratings collected by department (housekeeping, F&B, spa), with low-score alerts to duty managers in real time.
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Win-back on real stay data
Anniversary and repeat-visit offers built from actual folio history instead of generic email blasts.
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Profile unification across properties
A guest recognised at every property of the brand, with one consent record and one history.
Built for: boutique hotels, resorts, day spas, salons and wellness centres.
Hospitality & Wellness FAQ
Hospitality & Wellness questions, answered.
Does this work with our PMS?
AftrBase integrates with common PMS exports; for most boutique properties the receipt layer runs off the daily folio export. Enterprise deployments get deeper integration.
What about guest privacy?
Consent is captured at check-in/check-out under DPDP, data is encrypted, and the brand owns its guest data — not us.